Customer Service
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Did you come across a problem on our service or do you have questions ? Consult the list of frequently asked questions below. If you do not find answers or if it does not solve your problem, you can still contact our customer service Monday to Friday, from 9:00 am till 6:00 pm.
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Frequently Asked Questions
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General Information |
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What are the services provided ? |
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What is the legal age required to take advantage of your services ? |
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How to create a user account ? |
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What kind of Services do you offer and what do they correspond to ? |
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Are the shows really live ? |
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Is the installation of a software necessary to display the show ? |
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How to contact or dialogue with a model ? |
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How can I exchange personal information with a model ? |
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How to leave a public, voyeur or private show ? |
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How can I know a precise model's planning ?
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How to delete my User Account |
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Payments Information |
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How can I get tokens |
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What is the cost of a pack of tokens ? |
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How can I check the balance of my tokens ? |
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What are the different methods of payment ? |
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Refused payment ? |
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Billing Issue ? |
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Discreet and secure payment ? |
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Browsing Issues |
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I forgot my username or password |
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How can I know if a model is online ? |
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How can I rate a model ? |
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How to narrow down the search for a certain type of model ? |
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How can I get more information about a model ? |
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How to use the cam-2-cam feature ? |
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What does exclusion / ban mean ? |
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Technical Issues |
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Webcam's image of poor quality |
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How can I run my webcam ? |
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Browser Issue |
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'Loading preferences failed ... Probably firewall issue (port 2037)' issue |
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Sound issue |
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Inability to interact with a model |
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Need extra help ? |
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Contact Us
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Contacts
Service édité par Keep Traffic SA18 route de Champ-Colin - 1260 Nyon (Suisse)
